Community Forum

HBO GO Xfinity Log In Not Working

New Poster

HBO GO Xfinity Log In Not Working

Hello, using android HBO GO App.  When I click on the Xfinity option to sign it , it doesn't even let me get to the section to log in, just says that it doesn't work.  Is this an issue other people are faced with?

Expert

Re: HBO GO Xfinity Log In Not Working


@ElJefe20028 wrote:

Hello, using android HBO GO App.  When I click on the Xfinity option to sign it , it doesn't even let me get to the section to log in, just says that it doesn't work.  Is this an issue other people are faced with?


HBO or Comcast or both must be having an issue right now. the TVgo HBO channel works though



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: HBO GO Xfinity Log In Not Working

Still not working on HBO GO Android app, not sure what the deal is
Expert

Re: HBO GO Xfinity Log In Not Working


@ElJefe20028 wrote:
Still not working on HBO GO Android app, not sure what the deal is

my hbo live/on-demand on the stream app on android work fine as does the TVgo channels for HBO. the HBOgo app was logged out and I could not get it to accept my Xfinity subscription.  I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: HBO GO Xfinity Log In Not Working

 

Hello ElJefe20028, thank you for creating a post. I can assist you with getting logged into your app, to continue please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: HBO GO Xfinity Log In Not Working


@ComcastAmir wrote:

 

Hello ElJefe20028, thank you for creating a post. I can assist you with getting logged into your app, to continue please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


would you let me know too @ComcastAmir ? (android won't allow login)



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: HBO GO Xfinity Log In Not Working

 

@Rustyben wrote: would you let me know too @ComcastAmir ? (android won't allow login)

 

Sure, do you only have issues logging in with Android equipment? Do you get the same redirect? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: HBO GO Xfinity Log In Not Working


@ComcastAmir wrote:

 

@Rustyben wrote: would you let me know too @ComcastAmir ? (android won't allow login)

 

Sure, do you only have issues logging in with Android equipment? Do you get the same redirect? 


on the iphone/ipad the device asks for my username/password. on the Android devices (3) it just 'fails' after selecting Xfinity for provider. I did try a 4th android and it worked and let me log in.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: HBO GO Xfinity Log In Not Working

@Rustyben wrote: on the iphone/ipad the device asks for my username/password. on the Android devices (3) it just 'fails' after selecting Xfinity for provider. I did try a 4th android and it worked and let me log in.

 

On the fourth device do you have a different version of the app installed? This sounds like a compatibility issue, I have alerted our engineers to help resolve this issue. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: HBO GO Xfinity Log In Not Working


@ComcastAmir wrote:

@Rustyben wrote: on the iphone/ipad the device asks for my username/password. on the Android devices (3) it just 'fails' after selecting Xfinity for provider. I did try a 4th android and it worked and let me log in.

 

On the fourth device do you have a different version of the app installed? This sounds like a compatibility issue, I have alerted our engineers to help resolve this issue. 


all had the same version. the cheapest one (LG) is the one that actually allowed a login after it alone presented a login screen after selecting 'Xfinity". the others went to a blank screen and then back to the main HBOgo screen



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: HBO GO Xfinity Log In Not Working

Same issue on a pixel XL. It errors out immediately after selecting Xfinity. I tried probably 10 times. How can I access hbo go?
New Poster

Re: HBO GO Xfinity Log In Not Working

I am also having this issue, is there a way to login to HBO Go on an Android phone running version 9?

New Poster

Re: HBO GO Xfinity Log In Not Working

I am having the same issue of not able to log in on My LG V10+ or Samsung Galaxy Tablet. @Comcast please help
New Poster

Re: HBO GO Xfinity Log In Not Working

I'm having this same issue. Had there been any resolution?
New Poster

Re: HBO GO Xfinity Log In Not Working

My login is not working as well. It logs me in but then when I go to watch anything it automatically logs me out.
New Poster

Re: HBO GO Xfinity Log In Not Working

Having same issue as OP on a Pixel 2 XL. App errors out after choosing Xfinity as provider. Error says there's trouble verifying my access to HBOGo with my provider, but I'm never prompted to log in.
New Poster

Re: HBO GO Xfinity Log In Not Working

Same issue for me for over 3 months. Works from iOS devices, will not work with my Samsung galaxy s8 plus. Worked fine prior to approx. Nov. 2018.
New Poster

Re: HBO GO Xfinity Log In Not Working

I am having the identical problem on my PC. After selecting Xfinity, I am taken to a screen that says "Signed Out" Having trouble verifying your access..." and this before I am given a chance to enter my login info.


New Poster

Re: HBO GO Xfinity Log In Not Working

I had a similar issue. I was able to make xfinity sign in work by going to the App Info settings, clearing all data and granting the Storage permission to the app.
New Poster

Still broken! Re: HBO GO Xfinity Log In Not Working

Same problem here, first reported to Xfinity support over a month ago. Multiple Android devices affected. Support tech did some "reset" thing (including partial, full and 'deep'), all failed. Then he told me I need to contact HBO.

When I told him that the login screens work fine for all the other providers and that ONLY the Xfinity login is broken, he said he would escalate and get back to me.

THAT WAS A MONTH AGO.

Xfinity knows their system is broken. The absolute proof of this is the fact that ALL of the other providers login screens are working. Months have gone by and Xfinity does NOTHING.

Does anyone here think Xfinity cares about fixing this?
New Poster

Re: Still broken! Re: HBO GO Xfinity Log In Not Working

Hey everyone there is a work around. It is unbelieveable that Comcast has let this drag on for so long without either fixing the app (best idea), or just telling you what to do. Go to your Apps section from your phones settings. Find HBOGo. Force stop. Click clear data. Do not reinstall HBOGo. Launch HBOGO. Find Xfinity and the login. This worked for me today March 9th 2019.
New Poster

Re: Still broken! Re: HBO GO Xfinity Log In Not Working

Forcing stop and clearing data fixed the issue for me.  Thanks for posting this!

New Poster

Re: Still broken! Re: HBO GO Xfinity Log In Not Working

This worked for me now. Had tried these steps previously without success. Thank you
New Poster

Re: Still broken! Re: HBO GO Xfinity Log In Not Working

Galaxy S9, same problem. Just tried the forced stop, clear data work around. Still not working. Come on, Comcast!
New Poster

Re: Still broken! Re: HBO GO Xfinity Log In Not Working

Try also Allow storage Permission and then clear data. That did the trick on my Galaxy.
New Poster

Re: HBO GO Xfinity Log In Not Working

That worked, thank you!!
New Poster

Re: HBO GO Xfinity Log In Not Working

Fixed by going to SETTINGS... APPS... HBOGO... STORAGE

Then CLEAR CACHE
Then CLEAR DATA

This resolves the issue!
New Poster

Re: Still broken! Re: HBO GO Xfinity Log In Not Working

Thank you! That worked.

Official Employee

Re: Still broken! Re: HBO GO Xfinity Log In Not Working

Hello and good afternoon to you all. While we understand your frustration and are sorry that it took a while to reach a solution, we typically don't support or troubleshoot 3rd party applications whatsoever. The HBOGo app is not ours, we don't own it and for those reasons, we don't have the means to provide support for it/on it. That is why some of you may have been referred to HBO and possibly their app support group. If you're usimng the Xfinity Stream TV app, that is another story and the circumstances would be different. It's our app so it's something that we're able to provide full support on.Thank you very much Ztarnitsuj for sharing the solution that you found. That is what this community is all about. Thank you everyone for your continued patience and if there are any users that are still experiencing this issue after trying the steps above, feel free to post here. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: HBO GO Xfinity Log In Not Working

I have completed this interaction. If any of you need further support with this, please feel free to send me a private message. Take care. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!