I can't get HBO GO to let me log in as a Xfinity Customer. Is just keeps saying "We're having trouble verifying your access to HBO GO with your TV provider. If you continue to have this issue contact your TV provider for assistance."
The weird part is that it doesn't even ask me to put in my user ID or password. It gives me that error when I just click on Xfinity.
Can someone help with this?
Hello climbidaho. Thank you for creating a post on our Forum. I can assist with troubleshooting your HBO Go access issue. We may need to refresh your subscription entitlements. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
Hello smasimpsons. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with troubleshooting your HBO Go access issue as well. Please send me a private message and include your full name so I can help.
Hi smasimpsons. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.
Hi climbidaho. Thanks for private messaging me and allowing us to troubleshoot your issue. Due to elapsed time with no private message response, this thread has been locked. If you still need assistance with the matter, feel free to respond via private message or create a new post and our team would be more than happy to help you again.