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Glad to find this corporate number....

New Poster

Glad to find this corporate number....

 I have been without my TV service for A WEEK, my account is paid in full, I've never missed a payment, Comcast erroneously disconnected me when I put in a request to move my service A MONTH FROM NOW.  Now, no one seems to be able to get my service back.  Get this: I've been on hold with Comcast Executive Care Office on one phone line for 1.5 hours, yes, hours, as I type this.  On my other phone, I've been on hold for 30 minutes.  I HOPE TO GOD that calling Corporate (after NUMEROUS) calls with unnumbered techs and agents over one week, will finally solve my problem!  I'd like to watch the Olympics tonight....

Expert

Re: Glad to find this corporate number....

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Glad to find this corporate number....

Good evening, I understand your frustrations and I apologize for the experience. I can investigate this for you going forward. Would you like me to check your account for you?