I am unable to use the app because the get started button is not active (doesn't work)
I'm sorry you are having trouble. That is typically caused by a momentarily bad network connection. If you force-quit the app and relaunch it, the issue should be resolved. Again, sorry.
Please sign out, then uninstall and reinstall the XFINITY Stream app and retest.
Please let us know if you tried that and the issue persists.
I’m having a similar issue. I’ve deleted and re-downloaded the app. Restarted my phone. Made sure I’m connected to my (Xfinity) Wi-Fi. All I get is an error that says it will “restart” my device and then the button is grayed out. Nothing works.
what device are you using? the app needs to be uninstalled. power the device down for 3+ minutes and power back up. reinstall the app and accept terms and conditions.