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Get Started button on updated app is grayed out

New Poster

Get Started button on updated app is grayed out

I am unable to use the app because the get started button is not active (doesn't work)

Official Employee

Re: Get Started button on updated app is grayed out


bobbyelizabeth wrote:

I am unable to use the app because the get started button is not active (doesn't work)


I'm sorry you are having trouble. That is typically caused by a momentarily bad network connection.  If you force-quit the app and relaunch it, the issue should be resolved.  Again, sorry.

 

-ComcastDan

New Poster

Re: Get Started button on updated app is grayed out

I have the same problem. It’s not due to a bad internet connection.
Official Employee

Re: Get Started button on updated app is grayed out

Hello cks4301. 

 

Please sign out, then uninstall and reinstall the XFINITY Stream app and retest. 

 

Please let us know if you tried that and the issue persists.  

New Poster

Re: Get Started button on updated app is grayed out

I’m having this issue right now, grayed out. Help, want to see the game.
New Poster

Re: Get Started button on updated app is grayed out

Ah, the apps cellular was turned off.

Fixed.