I have Activated my service and my box but I went to watch xfinity stream on my Roku television and I get the above error message. Any suggestions?
Hi, I moved your post to the stream TV app area of the forum. The Cloud TV services usually take up to 24 hours to complete. are you an X1 cable TV customer?
I am receiving the same error code. Just changed over to xfinity for cable and when I go to stream off my TCL Roku TV in my bedroom, I keep getting the error code. I already factory reset the TV and deleted the app and re downloaded.
try the app on an android/apple device or a desk/laptop. works?
No it is not working. I get your subscription does not include this channel on every channel
do you have at least one X1 set top box in your home working?
Yes I do
then call 800-Comcast and select billing. ask the agent to verify that your username is attached 'only' to your current address/account number.
We just built a house, we have 15 Roku TVs and one TV with a cable box. We're using the Xfinity App on the Roku's. While testing ALL the TVs, we got the error msg TVAPP0016 when we got to the 6th TV. I'm wondering if Xfinity limits how many devices you can stream on at any one time.
the streaming plan with a set top box in the home allows 5 simultaneous streams at one time. Sometimes a set top box itself can be one of the streaming devices if streaming a cloud copy of a recording. many more can be authorized so as one stops streaming a slot opens.
jlhasbrouck1, that's a great question. I know that the XFINITY Apps are provisioned by username, so you can test by signing into the stream app via another UID associated with your account. I believe the max is 5 simultaneous stream per account but I'm not sure. I'll get you the answer though.
I was able to locate more information regarding the number of devices you can stream at once when using partner devices. Unfortunately, increasing your speeds will not allow you to stream more than 5 devices at a time. You can find more frequently asked questions about Xfinity Stream App and Xfinity TV Partner devices, here.
How many Partner Devices can I use?
Xfinity TV customers can stream to up to five devices simultaneously, with a total of 45 devices registered on the account. The limit of five simultaneously streaming devices includes Partner Devices, mobile devices (iPad, tablets, phones), and computers. Xfinity Instant TV customers can stream to up to two devices simultaneously.
I hope this helps.