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Error message 3305

New Poster

Error message 3305

I am having the 3305 problem 98 percent of the time, when I am using the Xfinity TV app on my IPAD.   I tried the following:  Powering down my IPAD, powering down the WIFI, checking to

see if my WIFI works on other Apps as well as other devices.   Also, removong the XFINITY TV App and reinstalling it back on my IPad.  Then finally, I cleaned up all unnessary data on my IPAD and reviewed the WIFi IPAD settings.  All seems to be ok.

 Why is the Xfinity TV app not working ?  What is being done to fix this problem.?  I noticed many other users are having similiar problems and getting the same 3305 error.  This has been a on-going problem for weeks.  Help!

 

 

 

 

Expert

Re: Error message 3305


Dbdo wrote:

I am having the 3305 problem 98 percent of the time, when I am using the Xfinity TV app on my IPAD.   I tried the following:  Powering down my IPAD, powering down the WIFI, checking to

see if my WIFI works on other Apps as well as other devices.   Also, removong the XFINITY TV App and reinstalling it back on my IPad.  Then finally, I cleaned up all unnessary data on my IPAD and reviewed the WIFi IPAD settings.  All seems to be ok.

 Why is the Xfinity TV app not working ?  What is being done to fix this problem.?  I noticed many other users are having similiar problems and getting the same 3305 error.  This has been a on-going problem for weeks.  Help! 


what is the location (country) of the ipad? trying to use a VPN?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Problem Solver

Re: Error message 3305

First thing to check is that you're in the continental United States. Next, make sure you're not behind a firewall or on a network with content restrictions. If you're good on these fronts, the next thing is to figure out what content you're trying to play—the problem might be with our content delivery network.

LHC



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New Poster

Re: Error message 3305

So streaming from anywhere really means anywhere in the United States? I am in Mexico and am getting the 3305 error.

Bronze Problem Solver

Re: Error message 3305


Kappy7 wrote:

So streaming from anywhere really means anywhere in the United States? I am in Mexico and am getting the 3305 error.


Yep, streaming is limited to the USA

Expert
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Re: Error message 3305