Thank you for posting, rocsvt13! I will be happy to check your account and see if I can assist with the Roku issue. I received your private message and will reply back in a second.
@ccKevin2 - Got your message and replied back. Thank you!
@pureagave - I can check your account. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.