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Error createDrmSession.403-102

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Regular Visitor

Error createDrmSession.403-102

After getting a new modem install I can get excess to to roku xfinity app no more. Need advice on what to do thanks.
Official Employee

Re: Error createDrmSession.403-102

Thank you for posting, rocsvt13! I will be happy to check your account and see if I can assist with the Roku issue. I received your private message and will reply back in a second. 


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Regular Visitor

Re: Error createDrmSession.403-102

I have been having the same error for 2 days now!

New Poster

Re: Error createDrmSession.403-102

I have the exact same issue.  What am I doing wrong?

Official Employee

Re: Error createDrmSession.403-102

Hello all,

 

@ccKevin2 - Got your message and replied back. Thank you!

 

@pureagave - I can check your account.  Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!