All of a sudden I either get error code 12012 that I need to subscribe or that it can only be viewed at home. I am also missing channels on TV to go
does the channel work on the X1 set top box at home? does the device work when on the home wifi?
I have been able to watch TV on my laptop and mobile until this evening. Called support and was told to wait 3 days, even after refreshing my Unified Database. This is very frustrating and expensive to deal with this all the time! Please reset my streaming rights or whatever to get this resolved!
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
There was an outage last night that affected all TV Go live channels. It was resolved just before midnight eastern time. Everything should be working again now. Please let us know if it isn't.
You are receiving a 12012 error because you are not entitled to any Live TV channels (your account does not have any video service and shows as inactive). If you think this status is incorrect, please call 1-800-XFINITY to resolve.
I’ve been dealing with similar issues. Been dealing with this for over 2 weeks. I am in my bedroom, in my bed, on my own home WiFi each time when I’m told to connect to my home WiFi. I’m beyond livid with this.
Why am I getting error code 12012 on my devices
are you connected to your home wifi? did it ever work?
Why can’t I stream ANYTHING?????
what device are you using? if a desk/laptop what version of operating system? if a desk/laptop, did you try using the chrome app?