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Error code 12012

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New Poster

Error code 12012

All of a sudden I either get error code 12012 that I need to subscribe or that it can only be viewed at home. I am also missing channels on TV to go
New Poster

Re: Error code 12012

So am I. It was working fine till today. Now no live tv, On demand still works. Hope they fix it as I'm going away for the w/e and want to bring my "tv" with me.
Expert

Re: Error code 12012


Schkee wrote:
All of a sudden I either get error code 12012 that I need to subscribe or that it can only be viewed at home. I am also missing channels on TV to go

does the channel work on the X1 set top box at home? does the device work when on the home wifi?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: Message 12012 on iPad on mobile

I have been able to watch TV on my laptop and mobile until this evening. Called support and was told to wait 3 days, even after refreshing my Unified Database. This is very frustrating and expensive to deal with this all the time!
New Poster

Re: Error code 12012

I have been able to watch TV on my laptop and mobile until this evening. Called support and was told to wait 3 days, even after refreshing my Unified Database. This is very frustrating and expensive to deal with this all the time! Please reset my streaming rights or whatever to get this resolved!
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New Poster

Error 3329.12012 - Streaming TV Online Issue

I have been able to watch TV on my laptop and mobile until this evening. Called support and was told to wait 3 days, even after refreshing my Unified Database. This is very frustrating and expensive to deal with this all the time! Please reset my streaming rights or whatever to get this resolved!!!
Expert

Re: Error code 12012


Wilkerson_2700 wrote:
I have been able to watch TV on my laptop and mobile until this evening. Called support and was told to wait 3 days, even after refreshing my Unified Database. This is very frustrating and expensive to deal with this all the time! Please reset my streaming rights or whatever to get this resolved!

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Expert

Re: Error code 12012

I know you are frustrated but please do not cross-post.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Problem Solver

Re: Error code 12012

Hello

There was an outage last night that affected all TV Go live channels. It was resolved just before midnight eastern time. Everything should be working again now. Please let us know if it isn't.

 

LHC




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New Poster

Re: Error code 12012

The error is not fixed. I have been getting this message all day.
Problem Solver

Re: Error code 12012

Hi Matthew

 

You are receiving a 12012 error because you are not entitled to any Live TV channels (your account does not have any video service and shows as inactive). If you think this status is incorrect, please call 1-800-XFINITY to resolve.

 

LHC




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
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New Poster

Re: Error code 12012

I’ve been dealing with similar issues. Been dealing with this for over 2 weeks. I am in my bedroom, in my bed, on my own home WiFi each time when I’m told to connect to my home WiFi. I’m beyond livid with this. 

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New Poster

Re: Error code 12012

I have the same issue on iOS device the stream app keeps giving me the error code 12012 we have logged out logged in deleted app reinstalled checked all settings ect. The app will not show me my dvr downloads and every time I try to watch any channel on tv go it tells me I need a subscription and I am an active Comcast customer I contacted support And they say to wait 24-36 hours for a response.
Official Employee

Re: Error code 12012

Hello,

 

@Skhabers - One of my colleagues troubleshoot your issue and replied in a different thread. Please let us know if you still have issues with the XFINITY Stream app. 

 

@Jeannied - Are you still experiencing the issue with DVR recordings and subscription errors? 

New Poster

Re: Error code 12012

Why am I getting error code 12012 on my devices
Expert

Re: Error code 12012


@DBrown1915 wrote:
Why am I getting error code 12012 on my devices

are you connected to your home wifi? did it ever work?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: Error code 12012

Why can’t I stream ANYTHING?????
Expert

Re: Error code 12012


@drfalor wrote:
Why can’t I stream ANYTHING?????

what device are you using? if a desk/laptop what version of operating system? if a desk/laptop, did you try using the chrome app?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).