I just recently started getting this same error on my samsung TV with the APP. It is mostly local channels as well, but random ones are affected too. Is this an issue with comcast and the app?
what happens when you use a smart phone/tablet and the stream app or a desk/laptop and the xfinity stream website. do the channels work normally on different devices?
Hi there, @Sickofit9. I wanted to follow up on the issue you posted about. Are you still seeing that?
Thank you for posting to our forums.
Hello, grantl2! Welcome to the Xfinity Forums.
I'm glad you reached out to us for help with this issue and I would love to take a closer look to help identify the cause of this disruption in your video services and we can get it fixed. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
Hi there, Braden1551.
Are you experiencing internet issues at all during the times you see the error?
I see from this forum that it is not an issue that is localized to my personal equipment or set up. Comcast, you have a systemic problem with your beta App and need to post the fix. I for one do not want to PM with a tech when everyone could benefit from a posted fix.
Hi grantl2. We apologize for the issues you are experiencing while our app is in Beta. The Xfinity Stream app is currently offered in a "beta" version that does not include the full set of features and functionality included in the Xfinity Stream app for mobile devices and web portal. Future releases of the app will include additional features and functionality, as well as improved stability and optimization. When using the "beta" app, you will not be charged an "additional outlet" service charge. Pricing may change in the future.
If you send us a PM, we can create and send a ticket to our Advanced Repair team to further investigate. Feel free to send me a private message and include your full name so I can assist you. If you don't want to, I understand, and will pass along your feedback.
I recently switched to tge xfinity streaming app i have a samsung tv, i get this error constantly, any fix?
not sure what you mean by 'switched'. do you have an xfinity X1 set top box(es) active, working and in use in your home?