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Error 7005 downloading episodes

New Poster

Error 7005 downloading episodes

Trying to download episodes recorded on my DVR back home to my Xfinity app, receiving the following error:

Metadata Failed::7005
Failed to acquire license metadata from the manifest.

Restarting app does not fix issue.
Expert

Re: Error 7005 downloading episodes


Rob805 wrote:
Trying to download episodes recorded on my DVR back home to my Xfinity app, receiving the following error:

Metadata Failed::7005
Failed to acquire license metadata from the manifest.

Restarting app does not fix issue.

The downloads actually come from the separate Cloud DVR server located at one of Comcast's cloud server farms. Some physical locations have been having problems lately as well as some older iOS versions running the Xfinity TV (soon to be renamed Xfinity Stream) app.

 

Can you actually play the problem recording successfully on a smart device using the app or by using a desk/laptop and a browser to https://tv.xfinity.com/


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Error 7005 downloading episodes

I can play the recordings (multiple, same series) on the DVR itself. I do not have access to a desktop/browser in order to try via the site, just the phone app. Running on a Google Pixel XL.
Expert

Re: Error 7005 downloading episodes


Rob805 wrote:
I can play the recordings (multiple, same series) on the DVR itself. I do not have access to a desktop/browser in order to try via the site, just the phone app. Running on a Google Pixel XL.

will it play on the pixel using the xfinity TV app?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Error 7005 downloading episodes

Yes. Sorry for not giving more details on original post. Normal playback via DVR or Xfinity app on my Pixel work just fine. I am in a similar general geographic area (SoCal vs. Central California, so still domestic South West US, and not international).

It is also worth noting that I have not attempted to download in my "home" area. Unfortunately, I will not have a chance to do this for another week, but that is somewhat beside the point, since I should be able to download the content anyway.
New Poster

Re: Error 7005 downloading episodes

I am having the same issue for the past 2-3 weeks, it's getting really annoying since Comcast charges so much to use their product.  I have tried downloading at home as well and continue to get the same error.

New Poster

Re: Error 7005 downloading episodes

I am having same issue the last few days ... starting Feb 27 or 28.  I am trying from home. 

New Poster

Re: Error 7005 downloading episodes

I am also getting this message/error when watching on the app which is up to date so that isn't helping either...
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Expert

Re: Error 7005 downloading episodes


wrote:
I am also getting this message/error when watching on the app which is up to date so that isn't helping either...

have you done a hard restart (power down power up) of the smart device? Can you actually play the problem recording successfully on a smart device using the app or by using a desk/laptop and a browser to https://tv.xfinity.com/ ?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.