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Drmsession 403-102

Regular Visitor

Drmsession 403-102

Ive changed nothing with my router or Roku, now this. I've been reading on what to do, but not seeing any answers. 

Official Employee

Re: Drmsession 403-102

Hi @One38

 

This error may be due to something on the backend. I'd need to review your account to confirm exactly what it may be. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours? Can you also verify the MAC Address of your modem? 

 

 

To send a private message click on my name "ComcastChe", then click send a message. 


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Regular Visitor

Re: Drmsession 403-102

Sent you a message ComcastChe.
New Poster

Re: Drmsession 403-102

Mine worked fine until my home security system was installed. I read the other forums and Comcast responded that it was a database issue. Still not resolved. Any help is greatly appreciated
Official Employee

Re: Drmsession 403-102

Hi @LLB84

 

Thank you for posting in the Xfinity Forum.I can take a deeper look into this for you, and if necessary will escalate this to the Advanced Repair Team for further investigation.

  1. What model Roku are you using? 
  2. What version of the App do you have installed? 
  3. Are you connected to your In-Home WiFi network?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Drmsession 403-102

I am good to go. The issue was that my Xfinity Modem was no longer on my "profile": within the my xfinity app. The Xfinity Chat was of more assistance than calling the customer service line. My modem was added and we are back in business. Thank you for taking the time to respond.  Its greatly appreciated.

Official Employee

Re: Drmsession 403-102

You're welcome. I'm glad we were able to get it taken care of. Take care. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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