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Download issues

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Download issues

What is the root cause for downloads failing or getting interrupted?  This app is useless for the most part if the download doesn't work. I need it for offline viewing. 

Official Employee

Re: Download issues

Hi @gjacobsdwh

 

Sorry, you feel this way. I'd like to help see if I can help resolve your issues with the Stream App. 

  1. Are you getting any specific error code or messages?
  2. Could you provide a screenshot?
  3. What type of device are you using?
  4. Are you able to download programs on any other devices, or is this happening on multiple devices? 
  5. Have you tried following these steps when downloading the shows? 

 


I am an Official Comcast Employee.
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