Community Forum

Deprovision all devices on mobile app

Highlighted
Regular Visitor

Deprovision all devices on mobile app

Can someone please deprovsion all mobile devices that are logged into my xfinity app? I have an unauthorized user on it. Also do I need to change my password before or after the deprovision?
Official Employee

Re: Deprovision all devices on mobile app

Hello, I have deprovisioned all mobile devices on this account. Everyone accessing this account will be required to log back in. Please ensure you have updated your password.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: Deprovision all devices on mobile app

Hello ComcastStream. After a month of frustration with employees who have never heard of deprovisioning, confuse this with me simply changing my password and thinking that will kick others out when it doesn't, with being hung up on because xfinity employees don't understand this process, I am glad to find your post and see someone who "gets it".

i wish xfinity had it set up so it was simpler to shut off a device that I signed into while we watched the app and the person won't sign out and continues to view from my account, but I am unable to do it myself, so......

Can you PLEASE deprovision all my devices so I have to sign in using my new password? Thank you for understanding how your company works...you are about the only one!

Highlighted
Expert

Re: Deprovision all devices on mobile app


@KeptbyGod wrote:

Hello ComcastStream. After a month of frustration with employees who have never heard of deprovisioning, confuse this with me simply changing my password and thinking that will kick others out when it doesn't, with being hung up on because xfinity employees don't understand this process, I am glad to find your post and see someone who "gets it".

i wish xfinity had it set up so it was simpler to shut off a device that I signed into while we watched the app and the person won't sign out and continues to view from my account, but I am unable to do it myself, so......

Can you PLEASE deprovision all my devices so I have to sign in using my new password? Thank you for understanding how your company works...you are about the only one!


have you already verified you have no additional users by going to xfinity.com and signing in, going to account, then users? When they have your user/pass they can add their own new username/password access.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: Deprovision all devices on mobile app

Yes. Why is it so hard to get this done?

My husband is the other user and it is not him I am trying to stop. I will never again sign on to anyone's else's device without me personally closing it...promise! 
I just need all my devices deprovisioned to remove my xfinity tv from their phone once and for all. Thank you for understanding.

Highlighted
Expert

Re: Deprovision all devices on mobile app


@KeptbyGod wrote:

Yes. Why is it so hard to get this done?

My husband is the other user and it is not him I am trying to stop. I will never again sign on to anyone's else's device without me personally closing it...promise! 
I just need all my devices deprovisioned to remove my xfinity tv from their phone once and for all. Thank you for understanding.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Deprovision all devices on mobile app

Hi I need this done and have been going back and forth with customer service reps who have no idea what I’m talking about. Just wondering if your situation ever got fixed. Thanks
Highlighted
Expert

Re: Deprovision all devices on mobile app


@Whatdenise wrote:
Hi I need this done and have been going back and forth with customer service reps who have no idea what I’m talking about. Just wondering if your situation ever got fixed. Thanks

how did someone get signed in to your account? have you gone to xfinity.com and signed in, go to accounts, and then users and see if someone has created additional users to use your account? have you changed your password?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!