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DVR app never seems to work

New Poster

DVR app never seems to work

Hello,

 

 

i have have had an ongoing problem with being unable to play DVR recording off the iPad app. Amchd has the most consistent problem.  Even when recording works,it is cut off.

 

x1 box has no problems

 

 

Expert

Re: DVR app never seems to work


Gwave77 wrote:

Hello,

 

 

i have have had an ongoing problem with being unable to play DVR recording off the iPad app. Amchd has the most consistent problem.  Even when recording works,it is cut off.

 

x1 box has no problems 


would you give the symptom and any error messages that you see?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: DVR app never seems to work

I am logged in now

 

the error is

 

"Server Error :: 8001 We're sorry, but we're not able to access this video stream. Please try another channel or program

Expert

Re: DVR app never seems to work


Gwave77 wrote:

I am logged in now

 

the error is

 

"Server Error :: 8001 We're sorry, but we're not able to access this video stream. Please try another channel or program


Are you able to view the TVGo channels (set filter to out of home)? if in home, are you able to view live TV? is this a recording from January and before? (http://forums.xfinity.com/t5/Stream-TV-App/TV-app-cutting-shows-off-while-trying-to-stream-on-mobile...). Many episodes are available on the on-demand system.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: DVR app never seems to work

I am able to watch live tv.  I have not tried tvgo.  The recording are not from before January.  I tried to record walking dead tonight and again it didn't work, only 16 minutes for recording shows up on Xfinity app.  The entire recording is available on my X1 box.

The whole point of DVR is skipping commercials.  I am paying for the DVR x1 platform so that it what I expect to work.  On demand often does not allow commercials to be skipped hence my complaint.