I guess I need to make a post before I can send a private message.
I just purchased a Netgear CM500v modem for use with my Xfinity service. Prior to installing the new modem, I was able to use the Xfinity Stream app on my Roku 3 device.
However, after installing the modem last night, I'm now receiving a '403-102' error whenever I attempt to use the app on my Roku. Internet and phone service are working fine.
I've already done the following:
But my understanding is that @ComcastElla has the secret sauce to make all of this work.
Unless anyone else can offer any insight, I'll try to PM her.
Hmmm... it seems to have resolved itself about 48 hours after I initially installed the new CM (unless someone behind the scenes did something to fix it).
Welcome to our community, @CorporateDog! My apologies for the delayed reply, I'm off on Thursdays, Fridays, Saturdays. Glad to hear that issue is resolved. If you got a new modem, it took time to completely update the account information in one of our systems. I just can do it manually but since I was not here - it took 48 hours to update. Please let me know if you have any questions.