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Could Not Create Download

Regular Visitor

Could Not Create Download

Almost everyday I record shows and then overnight I download them using the app live streaming app. Each week I have a few shows that return the 'Could Not Create Download' message. I call customer support several weeks ago and was told they do not know about issues with the app so write up a ticket and was told someone would call me back. No one ever called. Is there a reason why certain shows will not download? It is very frustrating since the error message does not provide a detail description of the cause.
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Expert

Re: Could Not Create Download


brandy_luree1 wrote:
Almost everyday I record shows and then overnight I download them using the app live streaming app. Each week I have a few shows that return the 'Could Not Create Download' message. I call customer support several weeks ago and was told they do not know about issues with the app so write up a ticket and was told someone would call me back. No one ever called. Is there a reason why certain shows will not download? It is very frustrating since the error message does not provide a detail description of the cause.

are you able to download other assets when that happens? if so, the cloud DVR rand into a problem while recording the show itself.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Regular Visitor

Re: Could Not Create Download

Yes. I downloaded 5 other shows after I tried to download this set of shows. I do not believe I have cloud DVR. I have a regular DVR box. I can watch the shows on the DVR just fine.
Expert

Re: Could Not Create Download

your home DVR does not supply the downloads, it is your cloud DVR that you are accessing via the Xfinity Stream app. Both are supposed to record all recordings that you schedule/make.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Regular Visitor

Re: Could Not Create Download

Still cannot download the shows and there is no explanation. This happens frequently. Only way I can watch is if I can find time at home to watch on DVR from TV
Expert

Re: Could Not Create Download


brandy_luree1 wrote:
Still cannot download the shows and there is no explanation. This happens frequently. Only way I can watch is if I can find time at home to watch on DVR from TV

would you try logging out of the app, and deleting it and then reinstalling it?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Regular Visitor

Re: Could Not Create Download

Yes, I tried deleting it and reinstalling. I even rebooted my device during the process. I even rebooted my machine at home and restarting the system. I think it would be easier to research if the error message had an explanation of why it was not downloading.
Expert

Re: Could Not Create Download


brandy_luree1 wrote:
Yes, I tried deleting it and reinstalling. I even rebooted my device during the process. I even rebooted my machine at home and restarting the system. I think it would be easier to research if the error message had an explanation of why it was not downloading.

as a test would you record a short SD program from example TVland. When the recording finishes download it to see if successful.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Expert

Re: Could Not Create Download

also is the device 'rooted'?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Regular Visitor

Re: Could Not Create Download

I just recorded 4 new shows tonight. All 4 downloaded but the show from yesterday is still giving me the error. I watched 30 minutes of it today on my tv at home. Tried to download the rest but keep receiving the error message for it and the other 3 episodes of the same show. The recordings appear to be fine since I can still watch them on my TV. So not sure why I cannot download. Especially since I am able to download the other shows I just recorded tonight.
Regular Visitor

Re: Could Not Create Download

What is the definition of rooted? Xfinity just installed the system over the summer. So it is set-up based on how they did it.
Regular Visitor

Re: Could Not Create Download

Sounds like there is no solution for this issue. Last night I tried to download a show and only 5 minutes downloaded. The app showed it being done recording but on my DVD it recorded for an hour. I use to have DirecTV. Their app was superior to this one in regards to downloading shows.
Expert

Re: Could Not Create Download


brandy_luree1 wrote:
Sounds like there is no solution for this issue. Last night I tried to download a show and only 5 minutes downloaded. The app showed it being done recording but on my DVD it recorded for an hour. I use to have DirecTV. Their app was superior to this one in regards to downloading shows.

downloads to devices come from the cloud DVR (not from your home equipment). Did you try playing the recordings on a smart device (iOS or android) and it played normally playing through the 5 minutes time period that the recording failed/stopped? It may be that the cloud DVR has an issue but without more information, not sure to what area of tech support to refer the problem.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Regular Visitor

Re: Could Not Create Download

It will not play on my iPhone. Only the DVR in my house.
Regular Visitor

Re: Could Not Create Download

I mean only the first 5 minutes play on my iPhone and then it stops but I can watch whole show on DVR in my house.
Expert

Re: Could Not Create Download


brandy_luree1 wrote:
I mean only the first 5 minutes play on my iPhone and then it stops but I can watch whole show on DVR in my house.

that verifies it is the comcast Cloud DVR server. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Official Employee
Moved:

Re: Could Not Create Download

Official Employee

Re: Could Not Create Download

Hey brandy_luree1, I'll check on your cloud DVR issues. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.

Regular Visitor

Re: Could Not Create Download

Thank so Much!