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Connection Error :: 3305

Regular Visitor

Connection Error :: 3305

Long-time Comcast Xfinity customer in Chicago.  A year or so ago, replaced Xfinity Internet with AT&T U-verse Internet after months and months of ongoing slow speed and dropout issues that Xfinity techs eventually informed us would require a major neighborhood upgrade that would not take place anytime soon.  We kept Xfinity TV.  Problem solved... until last week when the Xfinity Stream TV app began displaying "Connection Error :: 3305" when trying to watch our local broadcast network affiliates (ABC, PBS, etc.) on our iPhones.  Called Comcast Xfinity and customer service was unable to fix.  Has Comcast Xfinity now decided to block us from watching these channels, for which I'm paying them, on my devices after they forced us to switch to a working Internet provider?

Expert

Re: Connection Error :: 3305

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Official Employee

Re: Connection Error :: 3305

Chicago9, the XFINITY Stream app is available to all XFINITY TV customers. I'll look into this code for you. Please send me your full name and phone number via private message so I can help.

New Poster

Re: Connection Error :: 3305

I have the exact same issue with local broadcast channels even though they say TVGO ability.  It is very frustrating for the amount of money I pay each month for services.

Regular Visitor

Re: Connection Error :: 3305

ComcastKenF, haven't heard from you or anyone at Comcast since I private messaged you last week the info you requested.

Official Employee

Re: Connection Error :: 3305

Chicago9, apologies for the delay. I'm responding to your private message now. 

New Poster

Re: Connection Error :: 3305

I am having the same issues. I was able to access the steam a week ago but now can’t. I’m connected to the internet and I’ve deleted and reinstalled the app etc. it seems others have the same issues. What is the solution? Sharing with everyone would be appreciated rather than a private message to one person. Thanks.
New Poster

Re: Connection Error :: 3305

I am traveling in Europe and trying to use my Xfinity Stream app to watch recorded shows from my home TV in NJ. However, I am getting a “3305 error”. What do I need to do?

Expert

Re: Connection Error :: 3305


@robertve wrote:

I am traveling in Europe and trying to use my Xfinity Stream app to watch recorded shows from my home TV in NJ. However, I am getting a “3305 error”. What do I need to do?


no streaming allowed out of country. you can download recordings when out of the country to play back (requires no internet service).

New Poster

Re: Connection Error :: 3305

Facing the same problem here for the recorded shows from the last few days. Have reinstalled the app too. Nothing. Is there a general fixing to it or Comcast sets it internally? Please help. 

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Expert

Re: Connection Error :: 3305


@CaioC wrote:

Facing the same problem here for the recorded shows from the last few days. Have reinstalled the app too. Nothing. Is there a general fixing to it or Comcast sets it internally? Please help. 


an official employee said on another thread that a fix is due to be installed by the end of the week.

New Poster

Re: Connection Error :: 3305

CaioC, Exact same problem here.

New Poster

Re: Connection Error :: 3305

Will there be an update for the app when it is fixed then?

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