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I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Chicago9, the XFINITY Stream app is available to all XFINITY TV customers. I'll look into this code for you. Please send me your full name and phone number via private message so I can help.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Chicago9, apologies for the delay. I'm responding to your private message now.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@robertve wrote:
I am traveling in Europe and trying to use my Xfinity Stream app to watch recorded shows from my home TV in NJ. However, I am getting a “3305 error”. What do I need to do?
no streaming allowed out of country. you can download recordings when out of the country to play back (requires no internet service).
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@CaioC wrote:
Facing the same problem here for the recorded shows from the last few days. Have reinstalled the app too. Nothing. Is there a general fixing to it or Comcast sets it internally? Please help.
an official employee said on another thread that a fix is due to be installed by the end of the week.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
