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Connect to in-home WiFi to watch

New Poster

Connect to in-home WiFi to watch

Suddenly, without my making any changes, I can't watch Comcast on my laptop--on demand or live TV. All say "Connect to in-home WiFi to watch" even though I'm on my home wifi. Frustrating that the questions about this all have only PM answers so I can't even find a valid answer to this.

Official Employee

Re: Connect to in-home WiFi to watch

Hello, thanks for reaching out and I can further look into this connection concern on my end! Can you please send me a Private Message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Connect to in-home WiFi to watch

Hi 

 

I am facing the same issue. Any idea how to resolve ? 

 

Vinay

Regular Visitor

Re: Connect to in-home WiFi to watch

Same problem with no public answer from Comcast. What's the solution?

New Poster

Re: Connect to in-home WiFi to watch

I can't connect either. This happens to a lot of people yet no fix for general problem. Each have to deal with hours of runaround to get personal solution.  I guess next solution should be cancelling service or actually lack of service. Xfinity commercials are a joke about service.  I dropped Comcast internet when continually told my equipment was issue, yet since changing my equipment has never been the issue for slowdowns.

Official Employee

Re: Connect to in-home WiFi to watch

Hi all, 

 

For those of you getting the "connect to in home wiFi to watch" error, have you recently added a new, non-Comcast rented modem to your account? We may have to take a look at the backend provisioning if that is the case. Let me know. 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!