Suddenly, without my making any changes, I can't watch Comcast on my laptop--on demand or live TV. All say "Connect to in-home WiFi to watch" even though I'm on my home wifi. Frustrating that the questions about this all have only PM answers so I can't even find a valid answer to this.
Hello, thanks for reaching out and I can further look into this connection concern on my end! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
I can't connect either. This happens to a lot of people yet no fix for general problem. Each have to deal with hours of runaround to get personal solution. I guess next solution should be cancelling service or actually lack of service. Xfinity commercials are a joke about service. I dropped Comcast internet when continually told my equipment was issue, yet since changing my equipment has never been the issue for slowdowns.
For those of you getting the "connect to in home wiFi to watch" error, have you recently added a new, non-Comcast rented modem to your account? We may have to take a look at the backend provisioning if that is the case. Let me know.