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Cloud DVR Cuts Out Some Recordings

Regular Visitor

Cloud DVR Cuts Out Some Recordings

I've only had this problem for a few weeks. I tried to watch a show from my Cloud and it only recorded 45 min of it, then another time it recorded 20 min of one. I saw that it could because my Cloud is full. I went through and deleted some recordings. The past 2 I tried to watch have shown that it recorded the full hour (plus the 2 minutes before and 5 minutes after the show) I go to watch it and there's only like 5 minutes there. The progress bar shows 1:19:30 or something but as I watch it, it only has 5 minutes on there and the progress bar skips a lot while watching. The show, however, does not skip. It just shows the first 5 minutes then asks if I want to delete the recording. If I try to watch it on my DVR at home, the full show is there.
Expert

Re: Cloud DVR Cuts Out Some Recordings

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Cloud DVR Cuts Out Some Recordings

 

JLeeD, how much space do you have in the cloud storage now? Have you tried resyncing the DVR to the cloud? You can do so by following this order path via your remote: 

 

Xfinity>Settings>Device Setting>Sync DVR

 

 

Also, double check to make sure the show was recorded in it's entirety on the DVR itself as well. 

 

KenF

 

 

Regular Visitor

Re: Cloud DVR Cuts Out Some Recordings

There's now 86%. I just resynced and it updated but the shows are still cut off. The one that had the seeking problem is doing the same still
Official Employee

Re: Cloud DVR Cuts Out Some Recordings

Hi JLeeD,

 

Thanks for letting us know. This seems to be caused by a bigger problem. I'd like to review your premise signal levels and the levels coming from the node. In order to assist you, can you please verify your first and last name, the full street address, and the phone number or account number associated with your services? 

 

To send a private message click on my name "ComcastChe", then click private message me.