I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
JLeeD, how much space do you have in the cloud storage now? Have you tried resyncing the DVR to the cloud? You can do so by following this order path via your remote:
Xfinity>Settings>Device Setting>Sync DVR
Also, double check to make sure the show was recorded in it's entirety on the DVR itself as well.
Thanks for letting us know. This seems to be caused by a bigger problem. I'd like to review your premise signal levels and the levels coming from the node. In order to assist you, can you please verify your first and last name, the full street address, and the phone number or account number associated with your services?
To send a private message click on my name "ComcastChe", then click private message me.