Community Forum

Choppy visual

New Poster

Choppy visual

I’m using xfinity stream on my laptop and the video is choppy it stutters a good 3 times a second, I’ve defeated my drivers and cleared history/cache.
Highlighted
Expert

Re: Choppy visual


@isaiahflowers wrote:
I’m using xfinity stream on my laptop and the video is choppy it stutters a good 3 times a second, I’ve defeated my drivers and cleared history/cache.

is the computer a chromebook and using the andorid app?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Choppy visual

Hello, isaiahflowers. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with streaming TV on your laptop. Just to piggyback on top of what Rustyben has asked, are you using a chrome browser? If so has it been updated to the latest version? (Version 71.0.3578.98 (Official Build) (64-bit))


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Choppy visual

Hello, isaiahflowers. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!