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Cannot watch on devices

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Cannot watch on devices

I have downloaded the app and cannot watch football because it says I have to be watching on my home WiFi.  I am sitting in my house on my “home” wifi as this is happening how do I fix it?

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Re: Cannot watch on devices


@chrisandshirah wrote:

I have downloaded the app and cannot watch football because it says I have to be watching on my home WiFi.  I am sitting in my house on my “home” wifi as this is happening how do I fix it?


Go here: https://customer.xfinity.com/#/devices

Verify the serial number for the listed cable modem matches the mac address of your new cable modem. If it doesn't call support a notify them.