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Can't stream on app or Laptop

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Can't stream on app or Laptop

Here's the facts: 

Personal modem/router

connected to wi-fi with internet access

DNS is set to Comcast servers

"Please connect to in-home wifi network" error message when I try to stream

I use both the mobile app and my laptop to stream

 

How can I make my personal router the in-home wifi device?  

 

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Re: Can't stream on app or Laptop


@jfey165 wrote:

Here's the facts: 

Personal modem/router

connected to wi-fi with internet access

DNS is set to Comcast servers

"Please connect to in-home wifi network" error message when I try to stream

I use both the mobile app and my laptop to stream

 

How can I make my personal router the in-home wifi device?  

 


Go here and verify the Serial # listed for your router matches what is listed on you router if different call support and notify them.

 

https://customer.xfinity.com/#/devices