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Can't set recordings from stream app

Frequent Visitor

Re: Set recordings through app

Thanks for update but common man -- Long enough for this major corporation ... 

Frequent Visitor

Re: Set recordings through app

Rustyben speaks the truth.  Here's an article that details recent(ish) progress:

 

https://www.multichannel.com/news/comcast-gets-two-more-tivo-patents-invalidated

 

I understand that litigation is a tricky matter, but I remain disappointed about the lack of transparency from Comcast with their customers through this entire process.

 

From our perspective, a valuable feature was taken away with no warning or explanation, and we got very little information and no apologies when we raised our voices.  Only "Why not try On Demand?"

 

This might NOT be a bully move or a money grab by Comcast, but it certainly looks that way from here.

 

I expect the lifespan of this reply to be short, considering that anything I post that mentions a Comcast competitor or casts Comcast in a negative light gets removed by a moderator almost immediately.  More evidence that customer satisfaction is not high on their list of priorities.

Frequent Visitor

Re: Set recordings through app

Thanks for the post and reference article ..

Regular Visitor

Re: Set recordings through app

Thanks

Regular Contributor

Re: Set recordings through app


@admyers wrote:

Rustyben speaks the truth.  Here's an article that details recent(ish) progress:

 

https://www.multichannel.com/news/comcast-gets-two-more-tivo-patents-invalidated

 

I understand that litigation is a tricky matter, but I remain disappointed about the lack of transparency from Comcast with their customers through this entire process.

 

From our perspective, a valuable feature was taken away with no warning or explanation, and we got very little information and no apologies when we raised our voices.  Only "Why not try On Demand?"

 

This might NOT be a bully move or a money grab by Comcast, but it certainly looks that way from here.

 

I expect the lifespan of this reply to be short, considering that anything I post that mentions a Comcast competitor or casts Comcast in a negative light gets removed by a moderator almost immediately.  More evidence that customer satisfaction is not high on their list of priorities.


I dare you to name one company that is open and transparent and speaks freely about "ongoing litigation".

 

That would be a very stupid strategic move to make.

New Poster

Re: Can't set recordings from stream app

The elimination of the remote recording feature is a HUGE disappointment and dissatisfier for me!  I frequently programmed my DVR on my phone to record programs. For example, I might be out or running late and forgot to program my DVR. Or, a friend might mention a program I might like and I would program my DVR then and there, so I woudn't forget later. The technology obviously exists, so why has it been removed? 

Expert

Re: Can't set recordings from stream app


@DougTingvall wrote:

The elimination of the remote recording feature is a HUGE disappointment and dissatisfier for me!  I frequently programmed my DVR on my phone to record programs. For example, I might be out or running late and forgot to program my DVR. Or, a friend might mention a program I might like and I would program my DVR then and there, so I woudn't forget later. The technology obviously exists, so why has it been removed? 


it was removed a year ago due to a US import court enforcing 2 patents with ROVI that were invalidated just 3 weeks ago by the patent court in Washington, DC. we are all awaiting the return of the record function.



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New Poster

Re: Can't set recordings from stream app

YAY!!! Thanks for the good news!

Regular Contributor

Re: Can't set recordings from stream app

I hope what rustyben says is true, but I’ll reserve judgement until the remote features are restored.  If Comcast is going to do it, it’s time for an official announcement saying so, unlike the dead silence efeatures were removed.

Regular Contributor

Re: Can't set recordings from stream app


@orfartenbuehl wrote:

I hope what rustyben says is true, but I’ll reserve judgement until the remote features are restored.  If Comcast is going to do it, it’s time for an official announcement saying so, unlike the dead silence efeatures were removed.


I think the Comcast experts here are very responsive and informative. AS soon as they know something, it is communicated to us....

Regular Contributor

Re: Can't set recordings from stream app

"I think the Comcast experts here are very responsive and informative. AS soon as they know something, it is communicated to us...."

 

OK, enough cheerleading.  You must be bucking for a promotion.

 

They respond quickly, but their responses are generally not informative.  They are constant repeats of the company line with little detail.   It would be far better just to say that nothing is going to happen until it happens, mainly because that's the truth.   The rest is just blah, blah, blah.

Regular Contributor

Re: Can't set recordings from stream app

I would venture to say it won't be returning anytime soon. The referenced article ends with:

Responded TiVo: “There are over 1,000 different patents in Rovi's portfolio and Comcast's unprecedented effort to try to challenge a handful of them doesn't change the fact that they have already been found in violation of critical Rovi patents and are being forced to punish their own customers by removing popular features. In this particular instance we are optimistic about our appeal options, we expect that Comcast will continue to be found in violation of these and other patents in the future and are unwavering in our commitment to take the necessary legal actions to ensure Comcast renews its long-standing license to fairly compensate Rovi for the use of our IP.”
Contributor

Re: Can't set recordings from stream app

Meanwhile, COMCAST could consider offering an interim solution, such as offering an option to customers who want the feature for a small fee that would compensate for the licensing cost. 

 

Wonder what the legal costs are...which we are ultimately paying for anyway through our billing.

Regular Visitor

Re: Can't set recordings from stream app

Lawsuit bt TiVo - Capability removed in 2017
Regular Visitor

Re: Can't set recordings from stream app

Is there a service or something you would recommend until you are again able?

New Poster

X1 Remote Record

I know all about the cat fight between Comcast and TiVo regarding remote record capabilities and how Comcast dropped the feature to save itself from litigation and how you're working really hard to remedy the situation.  Right.  I also hear the Golden Gate Bridge is for sale.  

 

Here's my point:  I really don't care that I can use the remote to find an On Demand Lithuanian badmitten game or to ask it for the weather in Broken Pelvis, Idaho.  All I want to do is to be able to remotely set up a recording. 

 

Can't you, Comcast, strike a deal with TiVo to license their remote record feature and then, what else is new, pass on that cost to the users?  You turned it off with an update, I'm sure you can turn it back on just as easily. 

 

If you're not willing to even broach that subject with TiVo, then maybe drop the TV spot showing the pretend Comcast software engineer who is supposedly writing all kinds of cool things to enhance Xfinity.  It's a little insulting.

 

Then there's the ridiculously long lag time in FFWD/REW and Guide functions, but that's another rant for another time.

 

On the positive side, I still have the satellite mount on my roof, so, you know, there's that.

Expert

Re: X1 Remote Record


@NorCal47 wrote:

I know all about the cat fight between Comcast and TiVo regarding remote record capabilities and how Comcast dropped the feature to save itself from litigation and how you're working really hard to remedy the situation.  Right.  I also hear the Golden Gate Bridge is for sale.  

 

Here's my point:  I really don't care that I can use the remote to find an On Demand Lithuanian badmitten game or to ask it for the weather in Broken Pelvis, Idaho.  All I want to do is to be able to remotely set up a recording. 

 

Can't you, Comcast, strike a deal with TiVo to license their remote record feature and then, what else is new, pass on that cost to the users?  You turned it off with an update, I'm sure you can turn it back on just as easily. 

 

If you're not willing to even broach that subject with TiVo, then maybe drop the TV spot showing the pretend Comcast software engineer who is supposedly writing all kinds of cool things to enhance Xfinity.  It's a little insulting.

 

Then there's the ridiculously long lag time in FFWD/REW and Guide functions, but that's another rant for another time.

 

On the positive side, I still have the satellite mount on my roof, so, you know, there's that.


TiVo/Rovi want to extract payments (blackmail) from Comcast for 'non-inventions' that the supreme court already said is not a valid patent (the Alice decision). Comcast writes their own code and is diligently spending millions to get the courts/regulators to act as quickly as possible.



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Frequent Visitor

Re: X1 Remote Record


@Rustyben wrote:

@NorCal47 wrote:


TiVo/Rovi want to extract payments (blackmail) from Comcast for 'non-inventions' that the supreme court already said is not a valid patent (the Alice decision). Comcast writes their own code and is diligently spending millions to get the courts/regulators to act as quickly as possible.


How about Comcast diligently start refunding us for not providing services that they promised when we signed up for Xfinity 0ne?

Regular Contributor

Re: X1 Remote Record


@nayaugpark wrote:

@Rustyben wrote:

@NorCal47 wrote:


TiVo/Rovi want to extract payments (blackmail) from Comcast for 'non-inventions' that the supreme court already said is not a valid patent (the Alice decision). Comcast writes their own code and is diligently spending millions to get the courts/regulators to act as quickly as possible.


How about Comcast diligently start refunding us for not providing services that they promised when we signed up for Xfinity 0ne?


that isn't in the contract....but this is:

 

Please see section #4 - Changes to Services within this link here: https://www.xfinity.com/corporate/customers/policies/subscriberagreement to find out more information regarding our agreement terms for residential services. 

Contributor

Re: X1 Remote Record

It certainly appears they've got themselves covered.  The heading is obviously a typo, should be "Changes to Services".

2018-11-15_10-49-53.png

Regular Contributor

Re: X1 Remote Record


@Gladiator51 wrote:

It certainly appears they've got themselves covered.  The heading is obviously a typo, should be "Changes to Services".

2018-11-15_10-49-53.png


I'm not sure that I'd agree with that statement. Read the four events bulleted in 4. None of them occurred in this case! The only notice of the change we received was in reply to our complaining about it here in the Community Forum. This does not "constitute sufficient and effective notice under this Agreement".

Official Employee

Re: X1 Remote Record

Hi @nayaugpark

 

Thanks for reaching out. Unfortunately, we are not able to provide any compensation. 


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Regular Visitor

Setting a program to record when not home

I am out of town and would like to set a program to record from where I am. Is that possible.

Frequent Visitor

Re: Setting a program to record when not home

not anymore. They took that ability away a year or so ago.

Frequent Visitor

Why wasn't I notified that I cannot remotely set recordings?

Why wasn't I notified that I cannot remotely set recordings? You apparantly have had over a year to notify me, but I had to come to the forums to find out. Comcast you are selling lies.

Frequent Visitor

Cannot record using xfinity online.

I use my computer for watching cable channels.  I have nbeen unable to record for about 6-9 months.  I can use on demand but I have to start the program, it's laggy i then close browser and restart it and it's fine.

 

I know I can't pause live when using onlne streaming,  but I'd like to be able to record again.

New Poster

Remote DVR Programming

Is it possible to program my DVR remotely from a PC?  A search shows it used to be possible from a cell phone app.  But I don't have a smart phone, and the search results indicated Comcast lost a patent lawsuit to Tivo and Comcast had to disable that function.

Regular Contributor

Re: Remote DVR Programming

As has been stated many times here, the answer is an absolute NO.  Remote setting and adjusting of DVR recordings from anywhere other than your home where your X1 box is located is verboten.  The question that everyone here should be asking is when Comcast will once again allow it's subscribers to use that feature.  A few official responders on this forum have stated that Comcast has had some success in the courts and that the feature will be restored soon.

 

Unfortunately, repeated phone calls to various levels of Comcast management show those statements to be false and apparently posted in an attempt to try and quiet the unhappiness of their customers about this issue.  It’s been over a year now and no end is in sight.  I am getting the feeling that, no matter what happens, Comcast will not allow remote recording to be reinstated.  We are in a black hole of information.  It would be a lot better if Comcast, on an official and all customer basis, communicated with its customers, other than trying to sell,us more products.  Alas, it seems that the only concern the company has is for our money and I doubt that will change.

Frequent Visitor

Re: Can't set recordings from stream app

So Comcast... it’s been over a year. We thought you were going to litigate and get this feature back? What is going on???
Regular Contributor

Re: Can't set recordings from stream app


@wmrpdx wrote:
So Comcast... it’s been over a year. We thought you were going to litigate and get this feature back? What is going on???

it's the world of litigation, 1 year is not a long time at all

Regular Contributor

Re: Can't set recordings from stream app

But, but, but, several of the official and semi official responders on the thread said that Comcast had won part of the suit and that we would have the features back soon.  Were they disseminating fake news to calm the masses?  Say it ain’t so.  If you can’t trust Comcast, who can you trust?

Highlighted
Regular Contributor

Re: Can't set recordings from stream app


@orfartenbuehl wrote:

But, but, but, several of the official and semi official responders on the thread said that Comcast had won part of the suit and that we would have the features back soon.  Were they disseminating fake news to calm the masses?  Say it ain’t so.  If you can’t trust Comcast, who can you trust?


You can trust our dutifully and lawfully elected federal leaders. I know I believe everything they say.

 

 

Now back to reality, what is "said " on this forum is nice, but unless it is said with specifics by an official comcast person, I put zero stock in what is said.

 

and I also would prefer an official posting on the website as final confirmation over some random fourm post

Regular Contributor

Re: Can't set recordings from stream app

I’m not going to scroll through hundreds of messages, but at least one post saying we would get the features back soon was by an “official Comcast employee.”
Regular Contributor

Re: Can't set recordings from stream app


@orfartenbuehl wrote:
I’m not going to scroll through hundreds of messages, but at least one post saying we would get the features back soon was by an “official Comcast employee.”

 

 


 I wouldn't scroll either, but moving forward, this needs to be screenshot and then they should be held to answer for false statements 

Regular Visitor

Re: Can't set recordings from stream app

I still maintain that IF Comcast cared about their customers -- there are at least 3 options they could take that would restore the functions quickly:

 

1) While they are spending BILLIONS of dollars buying other companies -- buy TiVo and own the technology.

2) Pay TiVo to license the technology.

3) Use the developers in Philadelphia that we keep seeing in the Xfinity TV ads - and design a new process that gets the job done without using TiVo technology.

 

Comcast has done none of these.  And Comcast doesn't seem to care that they haven't solved this issue.  (( Showing "Solved" in the forum by just telling us that Comcast lost the legal suit and is now just sitting by waiting on years of courtroom dancing did not solve the issue ))

Expert

Re: Can't set recordings from stream app


@ArkyViewer wrote:

I still maintain that IF Comcast cared about their customers -- there are at least 3 options they could take that would restore the functions quickly:

 

1) While they are spending BILLIONS of dollars buying other companies -- buy TiVo and own the technology.

2) Pay TiVo to license the technology.

3) Use the developers in Philadelphia that we keep seeing in the Xfinity TV ads - and design a new process that gets the job done without using TiVo technology.

 

Comcast has done none of these.  And Comcast doesn't seem to care that they haven't solved this issue.  (( Showing "Solved" in the forum by just telling us that Comcast lost the legal suit and is now just sitting by waiting on years of courtroom dancing did not solve the issue ))


comcast has written their own 'programs' and won each patent claim so far when presented in a proper Washington DC Patent court. The Import Court has not yet recognized the patent invalidations in the washing DC Patent Court and Comcast is still in proceedings to end the Import Court's injunction.



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Regular Contributor

Re: Can't set recordings from stream app

Is there anything that the Comcast fanboys on this forum won’t try to explain away or blame others for? It could still take years to convince the Import Court, which admittedly is the incorrect forum for this issue, to drop their injunction (though I’m not sure there really is an actual injunction, just a ruling that Comcast is obeying). The issue is NOT solved, there is no pending solution and the Comcast decision is still affecting subscribers after a year. Stop making excuses and just admit that Comcast does not care what we think - and basically never has. It’s so much easier than constantly posting fake information.
Seconds before this post disappears - 10, 9, 8,........
Contributor

Re: Can't set recordings from stream app

Rustyben, you continually advocate for Comcast. Do you ever advocate for the customers? There are sound suggestions being made on this forum that could become solutions, but yet all you play is the Comcast line. If you want to help, why don’t you get Comcast to address the suggestions and why they won’t use them?
Expert

Re: Can't set recordings from stream app


@Gladiator51 wrote:
Rustyben, you continually advocate for Comcast. Do you ever advocate for the customers? There are sound suggestions being made on this forum that could become solutions, but yet all you play is the Comcast line. If you want to help, why don’t you get Comcast to address the suggestions and why they won’t use them?

I am just a customer, like you. I do keep up with the cable news feed and technology. No one gives a line to follow. 



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Regular Contributor

Re: Can't set recordings from stream app

When the question has nothing to do with tech issues or an individual issue, your responses may prove helpful. This discussion is of a totally different nature. Instead of asking Comcast why they are not addressing customer’s complaints on this matter, you absolutely are parroting the company line - there was a lawsuit, Comcast was enjoined (still not sure there was an actual injunction or whether Comcast simply withdrew the feature after the loss) and Comcast is in court. You repeat this as if it’s gospel. That somehow, if you say it enough times the issue will go away. You may be a technical expert, and that’s great, but you are not a patent litigation expert. That makes anything you say meaningless as a response to our complaints. While there may not be a “company line”, it’s clear that, at least on political issues like this one, you are clearly taking Comcast’s side. Seconds to disappearance of this post 10, 9, 8, 7..........
New Poster

Re: Can't set recordings from stream app

I don't understand why the title for this string says "Solved".  It doesn't appear to have been solved.  Is there now a way to set recordings from a computer or device either through the website  or an app?  I so miss this ability and am fried that it still doesn't appear to work and that there is never any kind of official word on this. 

New Poster

Re: Can't set recordings from stream app

The ruling seems to apply to X1 devices. Why should it affect all xfinity customers with other devices?
New Poster

What happened to "my recordings" on the apps and website?

I really liked to have the ability to set up/manage recordings from my phone, tablet or computer. Why was that removed? Is there a new app being developed? I now only have control on the TV!!!! Please bring it back! HELP

Official Employee

Re: What happened to "my recordings" on the apps and website?

Hi @sonnedesign

 

That functionality has been removed from our apps due to a judicial ruling. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.

 


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Regular Visitor

Re: Can't set recordings from stream app


@Rfk9258 wrote:
https://www.broadbandtvnews.com/2017/11/23/tivo-wins-comcast-xfinity-case/

Thanks, this explains the situation. Perhpas after a successful appeal, this feature will return.

New Poster

Remote DVR settings

It’s been over a year now that we lost the ability to set our DVR remotely through the app. When is this going to be resolved?? Several of our neighbors have DirectTV, and I’m consistently reminded of their service and price advantages. I’m about ready tor agree with them and move on.
New Poster

How can I record a program on DVR while I'm gone. But l am tryin to set DVR from my phone but i

I would like to record programs while we are away from home. Just set the DVR when we see a show we would like to watch.
Expert

Re: How can I record a program on DVR while I'm gone. But l am tryin to set DVR from my phone but i


@Mossterman wrote:
I would like to record programs while we are away from home. Just set the DVR when we see a show we would like to watch.

not currently possible. You may however set recordings up to two weeks away while at home using the guide. The program you would like to record may be available the next day using an on-demand version.



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New Poster

Re: How can I record a program on DVR while I'm gone. But l am tryin to set DVR from my phone but i

I should have thought ahead.
Thank you
New Poster

Can't set recordings from stream app ... Request for status

It's been over a year since the lawsuit prevents users from remotely setting up recordings.  Has Xfinity not figured out a way to program this feature so that there's no infringement?  Please advise the status of this continuing super-annoyance.

 

Thank you.