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Can't login to the HBOgo app using Xfinity

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Can't login to the HBOgo app using Xfinity

I have HBO on my plan but when I log into HBO using my Xfinity login, it says "Add to Plan". How do I fix this?

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Expert

Re: Can't login to the HBOgo app using Xfinity


@redcodefsu wrote:

I have HBO on my plan but when I log into HBO using my Xfinity login, it says "Add to Plan". How do I fix this?


call 800 Comcast. select customer service. ask the agent to transfer you to the app support team. ask the app support team to refresh your app entitlements.



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New Poster

Re: Can't login to the HBOgo app using Xfinity

I've had them do that as well as the udb refresh and neither has worked.

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Expert

Re: Can't login to the HBOgo app using Xfinity

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Can't login to the HBOgo app using Xfinity

After talking to 4+ reps, I was able to find one that fixed my issue.  

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Official Employee

Re: Can't login to the HBOgo app using Xfinity

After talking to 4+ reps, I was able to find one that fixed my issue. 

 

Glad you were able to get this resolved, redcodefsu. Post again if you need further assistance. 

 

KenF

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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