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Can't Install Xfinity Channel on Roku

Regular Visitor

Can't Install Xfinity Channel on Roku

I've tried on two different Roku sticks, both from the iPhone Roku app and the stick itself.  From the iPhone app, I justs get a blank screen when I search for and select Xfinity Streaming Beta.  On the sticks, searching for Xfinity shows an generic channel icon with a big question mark in the middle.  Selecting "add this channel" starts the install process which then terminates with no message, returning me to the prior screen.

 

I just tried this for the first time last night.

 

Thanks for any insight anyone can provide.

Official Employee

Re: Can't Install Xfinity Channel on Roku


@MikeJup wrote:

I've tried on two different Roku sticks, both from the iPhone Roku app and the stick itself.  From the iPhone app, I justs get a blank screen when I search for and select Xfinity Streaming Beta.  On the sticks, searching for Xfinity shows an generic channel icon with a big question mark in the middle.  Selecting "add this channel" starts the install process which then terminates with no message, returning me to the prior screen.

 

I just tried this for the first time last night.

 

Thanks for any insight anyone can provide.


On which model of Roku sticks are you attempting to install?

 

What Roku devices can I use the app with?
Initially, the XFINITY TV Beta app will only be available for use on the following Roku players: Ultra (4640), Premiere (4630), Premiere (4620), Express (3710), Express (3700, 3710), Roku TV (5XXX, 6XXX: Models within the 5000 and 6000 range), Streaming Stick (3600), Roku 4 (4400), Roku 3 (4200, 4230), Roku 2 (4210). The XFINITY TV Beta channel will only appear in the channel store for eligible devices. Devices must be on minimum firmware version 7.5.


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Regular Visitor

Re: Can't Install Xfinity Channel on Roku

I think that may be the problem. They are 3500X. I didn't realize that there were different stick models (had to peel off a sticker to find the model number!)

 

if indeed it is the model causing the symptoms I saw, you might want to see if you can change the behavior in this circumstance to be more prescriptive. 

 

Thanks for for the quick response. 

New Poster

Re: Can't Install Xfinity Channel on Roku

Hello. My roku LT isn't on the list of eligible models however the channel comes up in my channel store. I read that you need a version 7.5.0 or higher. I have a 7.6.0. Will I be able to download the channel?
New Poster

Re: Can't Install Xfinity Channel on Roku

Just tried to install Xfinity stream beta on Roku Express.  Unable to install because says I have to be on Home Network.  I am on my Home Network. All the other Roku channels seem to be working fine.  But, the Xfinity channel is not working.  It gives me a code to authorize and says I am successful in using the code, but unable to stream any Xfinity programs.

 

Checking the Roku settings, states that the signal strength is poor.  Called the modem provider, Motorola, and tried another channel, but still poor strength and cannot get the Xfininty channel to work. 

 

Do I need a WiFi extender to improve signal strength? 

Expert

Re: Can't Install Xfinity Channel on Roku


@marfong wrote:

Just tried to install Xfinity stream beta on Roku Express.  Unable to install because says I have to be on Home Network.  I am on my Home Network. All the other Roku channels seem to be working fine.  But, the Xfinity channel is not working.  It gives me a code to authorize and says I am successful in using the code, but unable to stream any Xfinity programs.

 

Checking the Roku settings, states that the signal strength is poor.  Called the modem provider, Motorola, and tried another channel, but still poor strength and cannot get the Xfininty channel to work. 

 

Do I need a WiFi extender to improve signal strength? 


what is your current Roku firmware version? Roku physical model number?



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New Poster

Re: Can't Install Xfinity Channel on Roku

I had the same problem.  I had to call comcast to make sure they had my modem serial number in their system.  They didnt, once they put it in their system it worked.

Official Employee

Re: Can't Install Xfinity Channel on Roku

 

Hi justsoyouknow, thank you for sharing your resolution here with us. If you need anything further please feel free to reach back out to me here. 


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New Poster

Re: Can't Install Xfinity Channel on Roku

i have roku2  model 2720 firmware 8.0 not able to install what gives

 

Bronze Problem Solver

Re: Can't Install Xfinity Channel on Roku


@ahaleni wrote:

i have roku2  model 2720 firmware 8.0 not able to install what gives

 


Doesn't look like your roku is supported

 

"What Roku devices can I use the app with?
Initially, the XFINITY Stream Beta app will only be available for use on the following Roku players: Ultra (4640), Premiere (4630), Premiere (4620), Express + (3710 and 3910), Express (3700, 3900), Roku TV (5XXX, 6XXX: Models within the 5000 and 6000 range), Streaming Stick + (3810), Streaming Stick (3600 and 3800), Roku 4 (4400), Roku 3 (4200, 4230), Roku 2 (4210). The XFINITY TV Beta channel will only appear in the channel store for eligible devices. Devices must be on minimum firmware version 7.5."

 

Source: https://www.xfinity.com/support/xfinity-apps/xfinity-tv-app-on-roku-faqs/

New Poster

Re: Can't Install Xfinity Channel on Roku

When is the new release going to be available for all Roku models?

Expert

Re: Can't Install Xfinity Channel on Roku


@dgeorgop14 wrote:

When is the new release going to be available for all Roku models?


it appears to need faster processor, DRM compliant, and sufficient RAM. 



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New Poster

Re: Xfinity channel

Trying to install Xfinity channel to ROKU 2XS - "stream Xfinity Beta App" says can't install

Expert

Re: Xfinity channel


@LeslieK4855 wrote:

Trying to install Xfinity channel to ROKU 2XS - "stream Xfinity Beta App" says can't install


is that a new Roku streaming stick model? I don't see it listed on the beta Roku forum thread (first post) https://forums.xfinity.com/t5/Stream-TV-App/XFINITY-Stream-on-Roku/td-p/2834869



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New Poster

Re: Can't Install Xfinity Channel on Roku

Is there an updated list? None of these models exist anymore.  I am about to go buy a new device, but I only want to if it supports the Xfinity stream app.

Expert

Re: Can't Install Xfinity Channel on Roku


@ScoRPiOn316 wrote:

Is there an updated list? None of these models exist anymore.  I am about to go buy a new device, but I only want to if it supports the Xfinity stream app.


customer's report the ones from Walmart work - and Walmart has an exclusive model, too. keep your receipt until you verify it works.



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Regular Visitor

Re: Xfinity channel

The 2XS is not new.  It's almost a cross between the 2 and 3 feature wise, but I guess it has a slower processor than the 2 does.

 

I have two of them. The Xfinity Stream app will not install on them. The app does work fine on my TCL Roku TV.  

New Poster

Re: Can't Install Xfinity Channel on Roku

On this Roku stick I have
Highlighted
Expert

Re: Can't Install Xfinity Channel on Roku


@Headmom1027 wrote:
On this Roku stick I have

please continue. what are you trying to do? what do you see on the screen?



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