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Back office provision error

Regular Visitor

Back office provision error

Years ago I downloaded the app to my ipad.  It was offloaded recently and I re-downloaded tonight. However, I received the message "Back office provision error" and "resetting." It put me back to the app start again, but the same message appeared several minutes later.


I saw in another forum that ComcastAmir resolved this problem in August 2018, but there was no option to PM him. Since this is such a widespread problem, couldn't the resolution be posted?


I'd appreciate the answer please.

Official Employee

Re: Back office provision error

Hi, jhqbraille! Welcome to our community! What is the iOS version of your iPad? What is the app version? 

I am an Official Comcast Employee.
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