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App won’t play complete recording

New Poster

App won’t play complete recording

My dvr is recording tv shows ( in full) correctly.  However, when I try to watch the shows on my mobile app, it shows that the programs are only partially recorded.  Instead of a complete hour, some programs display recording time of anywhere between two minutes to 50 minutes.  The recordings simply stop at random times.  I deleted the app and reinstalled, but I still have this problem.  Can anyone help? Thanks.  

Expert

Re: App won’t play complete recording

an Official Employee will soon respond to your technical issue.



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New Poster

Re: App won’t play complete recording

Any idea? Thanks.

Official Employee

Re: App won’t play complete recording

Hi, Mews, thank you for reaching out on the forum! I would be happy to take a look at this further with you to see why the recordings are shorter in the app. 

 

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