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App will insists it cannot locate my location service on Ipad

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App will insists it cannot locate my location service on Ipad

Every time I use the Xfinity App on my IPad to watch a local TV station, I get a message stating :  We want to know where you are. Go to your device settings and turn on location services.  

 

I go to settings, privacy, location and make sure location for Xfinity is turned on.  It is always turned on while using the App.  Also,, when riding as a passenger in my vehicle I have OnStar Access to the internet.  

 

What do you suggest I do?

Expert

Re: App will insists it cannot locate my location service on Ipad


@Stevenhal1328l wrote:

Every time I use the Xfinity App on my IPad to watch a local TV station, I get a message stating :  We want to know where you are. Go to your device settings and turn on location services.  

 

I go to settings, privacy, location and make sure location for Xfinity is turned on.  It is always turned on while using the App.  Also,, when riding as a passenger in my vehicle I have OnStar Access to the internet.  

 

What do you suggest I do?


when at home on same device does it work? do other devices work? desk/laptop work?



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