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App pausing and downloads disappearing

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App pausing and downloads disappearing

I download some of my shows from my DVR onto my tablet to watch when I am offline.   When watching my downloads I do get my programs freezes for a few seconds at a  time consistenly getting worse as my watching continues.   I have returned downloads uninstalled and reinstalled the app many times and it still always happens.  When it freezes I close the app and reopen it.   Sometimes when I do that when I go to reopen the app ALL of my downloads are now gone off the app.   I did not return them they are just not downloaded anymore.   When I go to check my DVR it shows they are still downloaded but I can't find them downloaded on the device I downloaded them on.   

Expert

Re: App pausing and downloads disappearing


@Brunie77 wrote:

I download some of my shows from my DVR onto my tablet to watch when I am offline.   When watching my downloads I do get my programs freezes for a few seconds at a  time consistenly getting worse as my watching continues.   I have returned downloads uninstalled and reinstalled the app many times and it still always happens.  When it freezes I close the app and reopen it.   Sometimes when I do that when I go to reopen the app ALL of my downloads are now gone off the app.   I did not return them they are just not downloaded anymore.   When I go to check my DVR it shows they are still downloaded but I can't find them downloaded on the device I downloaded them on.   


did you try a different smart phone/tablet? did try to stream the same recording to see if it froze during playback at same point in the video?



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Official Employee

Re: App pausing and downloads disappearing

Hi Brunie77. I see you responded on another post. I can try to help by looking into your account. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


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