I can't access my account on your website or your app. The website NEVER loads & I get an "Error, Try again" on the app.
moved post to the stream app area of the forum. you mention website but end sentence with app. let's pick the app using a smart device (phone/tablet). are you able to sign in successfully on a smart phone/tablet? if not, what is the error message?
Hello, naniedowns! Welcome to the Xfinity Forums.
I'm really glad you reached out to us about this login issue you are having and its something I definitely can help you fix so you can easily manage your account and take advantage of all our wonderful apps! Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
naniedowns, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get help correcting your username so you could log in and manage your account again, but if you still need assistance, please feel free to start a new thread.