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Amazon Prime Video Channel Problem

Official Employee

Re: Amazon Prime Video Channel Problem

@KaraTheValkyrie wrote: It is in my home using my XFinity router, Ethernet connection. And yes, tried multiple restarts.

 

 

 

Thank you for the feedback, it sounds like I may need to look into this further for you on my end. Can you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message"? 


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Regular Visitor

Re: Amazon Prime Video Channel Problem

Ken,

 

My name is Chris Jones and I also am having the same issue with Prime Video.  Please let me know when the problem has been resolved.

 

Thank you,

Official Employee

Re: Amazon Prime Video Channel Problem

jones664 wrote: 

Ken,

 

My name is Chris Jones and I also am having the same issue with Prime Video.  Please let me know when the problem has been resolved.

 

Thank you,

 

 

Hello, I am responding on behalf of Comcast Ken, I show that this issue has been cleared up but if you're still experiencing issues on your end please send me a PM with your account number. 


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Re: Amazon Prime Video Channel Problem

I have been unable to access programs through the Amazon Prime app on my TV for several days.  I have rebooted my modem and and my X1 box several times to no avail.  My X1 box is less than 6 months old.  When will this issue be resolved??