Community Forum

Amazon Fire TV Stick - Not Authorized Error, HGTV, DIY, Food Network Apps

Highlighted
New Poster

Amazon Fire TV Stick - Not Authorized Error, HGTV, DIY, Food Network Apps

Hello,

Just purchased a Fire TV stick for my Samsung Smart TV and having trouble accessing some apps such as HGTV, Food Network, DIY  channel. There may be others apps with access issues, but these are the ones that I'm aware of right now.  When opening these apps, a screen pops up and states that I am "not authorized" and the my service provider returned a message that I am not authorized to view this video.  I never get to the screen that displays the activation code. 

 

These channels are part of my Xfinity package, I can watch them on TV and via the Xfinity/Comcast website on my comouter,  Spent over an hour on the phone with Comcast yesterday and got bounced around to several people/depts - they couldn't help and finally kicked me over to Amazon.  Comcast 'refereshed' my box and that did not help.  When speaking with the amazon rep, we reset the FireTv stick to factory settings, updated software, cleared the cache, reset the unit (on/off) etc.. and I still have the same issue.

 

Would appear to be a Comcast problem and I've read elsewhere (for other providers) this turned out to be a sync issue between their internal databases.

 

Anyone have this problem and if so, how was it solved?  

 

Thanks in advance for your assistance. 

New Poster

Re: Amazon Fire TV Stick - Not Authorized Error, HGTV, DIY, Food Network Apps

Silver Problem Solver

Re: Amazon Fire TV Stick - Not Authorized Error, HGTV, DIY, Food Network Apps

It's not just FireTV. Roku is also affected by Comcast limiting authorization to iOS and Android only.

New Poster

Re: Amazon Fire TV Stick - Not Authorized Error, HGTV, DIY, Food Network Apps

same problem here too.

Expert
Moved:

Re: Amazon Fire TV Stick - Not Authorized Error, HGTV, DIY, Food Network Apps

New Poster

Re: Amazon Fire TV Stick - Not Authorized Error, HGTV, DIY, Food Network Apps

I am having the same issue for HGTV, Disney as well as ABC. ABC says it is not available in my area.  However, if I use ABC GO it works fine. We also cannot access Nick Jr. It doesn't even list XFinity or Comcat.

Administrator

Re: Amazon Fire TV Stick - Not Authorized Error, HGTV, DIY, Food Network Apps

All,

 

In addition to the thousands of choices available on the Xfinity Stream app and online via the Xfinity Stream portal, we currently provide access to more than 80 network websites and apps across 21 devices. We're working to expand access and content choices for even more options in the future. Right now, the following networks are available:

 

If you currently subscribe to these networks and are unable to authenticate using your Xfinity credentials, we recommend verifying that it is not a device issue. To verify if it is the device you are currently on, try accessing the app/website on a different device. For instance, if you are on your Amazon Fire Stick and experiencing difficulties, try on your phone or computer. If you can successfully authenticate on another device, it is most likely a device issue we recommend contacting the device manufacturer or Network directly (links to network websites above). If you continue to experience an issue logging in on a different device it could be a profile issue, which we will happily investigate. Feel free to post your results here for additional assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Amazon Fire TV Stick - Not Authorized Error, HGTV, DIY, Food Network Apps

My Fire TV stick is not compatible with Xfinity (even though Xfinity says it is). 

Expert

Re: Amazon Fire TV Stick - Not Authorized Error, HGTV, DIY, Food Network Apps


@pricey222 wrote:

My Fire TV stick is not compatible with Xfinity (even though Xfinity says it is). 


where did you read that the fire stick ever worked with the xfinity stream TV app?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Amazon Fire TV Stick - Not Authorized Error, HGTV, DIY, Food Network Apps

If you check out the best answer marked in this thread: https://forums.xfinity.com/t5/Stream-TV-App/Xfinity-Stream-App-Amazon-Fire-TV/m-p/3171788#M19555 , you can find all the compatible amazon devices for the Stream app. 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!