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Alternate way to delete downloaded content?

New Poster

Alternate way to delete downloaded content?

I downloaded a show on my phone, watched half, and then got my phone wet and it broke. I haven't replaced my phone yet, so I'm wondering if there is another way to "return" the program to my DVR in the meantime? I can't even watch it on On Demand until I return the show.  My second question is - when I do get a new phone, put my chip in and re-install the app, will I be able to return the content from a new phone?

Problem Solver

Re: Alternate way to delete downloaded content?

Hi Jenny

 

Sorry to hear about your phone. :-( I can remove the mobile devices from your account, which should return the download and allow you to start fresh. It looks like you might have one or two other mobile devices on the account (tho none have downloads); users of these devices would need to sign back in after the deprovision. Is that OK?

 

LHC




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New Poster

Re: Alternate way to delete downloaded content?

Yes, that would be fine. Thanks!

In the future, is there a way for me to remove specific devices from my own account?

Silver Problem Solver

Re: Alternate way to delete downloaded content?


jbrinkmeier wrote:

Yes, that would be fine. Thanks!

In the future, is there a way for me to remove specific devices from my own account?


Does this help?

https://www.xfinity.com/support/xfinity-apps/manage-authorized-apps-devices/


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Problem Solver

Re: Alternate way to delete downloaded content?

Hi Jenny

 

I was able to check in just that recording without deprovisioning any other devices. Robert's instructions for managing devices should do the trick going forward!

 

LHC




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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
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Retired Comcast Employee.
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New Poster

Re: Alternate way to delete downloaded content?

Thank you! I can catch up on my show now!!!

Official Employee
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Re: Alternate way to delete downloaded content?