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All my movie purchases have DISAPPEARED from New TV app on my Kindle and Android phone.

Regular Visitor

All my movie purchases have DISAPPEARED from New TV app on my Kindle and Android phone.

I had been enjoying the ability to watch movies I had PURCHASED (usually denotes OWNERSHIP) on my Kindle fire HD and my mobile phone.. now all of a sudden it says I don't have any purchased movies. I tried EVERYTHING and nothing works. They are all still there on my TV.. it's been like this for 3 days. I am very angry. Not to mention a few of the movies I bought are defective (sound drops out and or the picture blotches up.. Some just don't work at all. Any ideas? If it doesn't work soon I will demand all my money back for the movies and change to another provider that actually works. 

Official Employee

Re: All my movie purchases have DISAPPEARED from New TV app on my Kindle and Android phone.


Galt_speaks wrote:

I had been enjoying the ability to watch movies I had PURCHASED (usually denotes OWNERSHIP) on my Kindle fire HD and my mobile phone.. now all of a sudden it says I don't have any purchased movies. I tried EVERYTHING and nothing works. They are all still there on my TV.. it's been like this for 3 days. I am very angry. Not to mention a few of the movies I bought are defective (sound drops out and or the picture blotches up.. Some just don't work at all. Any ideas? If it doesn't work soon I will demand all my money back for the movies and change to another provider that actually works. 


I responded to you via PM. Please let me know if the account refresh resolved your issue.

I am an Official Comcast Employee.
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Regular Visitor

Re: All my movie purchases have DISAPPEARED from New TV app on my Kindle and Android phone.

Anyone else have this problem with purchases not showing up? I'm still waiting/hoping for the next update.