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All Xfinity Apps in the house no longer work

Regular Visitor

All Xfinity Apps in the house no longer work

As of yesterday I can no longer access the Xfinity beta app on our rokus OR on my phone.  It gives error 403-102 and says that I am not on my Xfinity Wifi...however I AM! I've called in, been on chat several times and no one can fix it.  This is pretty much the only way we watch tv in our house.  So basically we are paying for no service. VERY FRUSTRATING!  Any help would be greatly appreciated Smiley Happy

Official Employee

Re: All Xfinity Apps in the house no longer work

Hello, kkdevereaux! Thank you so much for reaching out to us! I received your private message regarding the Roku issue and reprovisioned your modem, I hope it helps. If not, I have some extra steps to try. 

 

Please note I'm in the office Sunday through Wednesday, 9 AM - 7:30 PM MT. 
 

 


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