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403-102 error all of a sudden

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403-102 error all of a sudden

When my Xstream updated to version 3.1, I am now getting this error message.  It is not recognizing I am on my home wifi.

 

 

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Expert

Re: 403-102 error all of a sudden


@sbahaveolos wrote:

When my Xstream updated to version 3.1, I am now getting this error message.  It is not recognizing I am on my home wifi. 


would you run the Xfinity My Account app, select the internet tab, and the modem/gateway and compare the serial number shown with your current modem/gateway's HFC MAC address. same?



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Regular Visitor

Re: 403-102 error all of a sudden

Yes, wireless gateway shows MAC address for the modem. 

Expert

Re: 403-102 error all of a sudden

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: 403-102 error all of a sudden

sbahaveolos - 

 

Thank you for reaching out in the forum! I just responded to your PM regarding the error message you're getting. Please respond back there at your earliest convenience. Thank you!


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New Poster

Re: 403-102 error all of a sudden

ComcastAlly, thanks for helping us with this error message.

Official Employee

Re: 403-102 error all of a sudden

nbahav - 

 

Thank you for reaching out, I appreciate it! Can you please send me a PM with your first and last name? 


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Regular Visitor

Re: 403-102 error all of a sudden

Wanted to share a quick note about the solution.  

 

It turned out to be a username issue.  The username I originally used, that worked fine for months and works fine on my Ipad seems to be the problem on the Roku.  At the suggestion of a comcast rep I tried using a different username to login on the Roku and it worked.  It actually loaded a "user agreement" for me to accept at the point where the error message had been showing up.  

 

The only this a bit different about the original username is that it is linked to 2 accounts.  I have xfinity installed in 2 different locations.  When I use this username on the ipad it works and it does see the DVR at the location where the Roku TV was having the error.  This is only a guess from my standpoint.  So my advice if you get this error is to try a different username to see if it helps as a workaround like it did for me.

 

Thanks

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Official Employee

Re: 403-102 error all of a sudden

sbahaveolos - 

 

Glad to hear that changing the username was able to resolve this issue. Please feel free to reach out again if you need anything else!


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