When I signed into my account, it showed "You are logged in but we are unable to access your account details. Would you like to try again?". It has been a week and It doesn's look like a system issue but a particular problem to my account. Any advise here to resolve the issue?
Solved! Go to Solution.
Please start with www.xfinity.com/id and ensure you are signing in with the correct Xfinity ID associated with the correct service address.
Thanks, we're investigating
@hcchang0318 seems like there may be a defect that's getting fixed next Wednesday, we'll follow up then. If you need to pay your bill, you can do so here without signing in: https://customer.xfinity.com/lite
@hcchang0318 can you PM me your service address, account number, mobile phone number, and email?
We were able to resolve this issue by changing a back-end setting, we're investigating how the identity on the account was set to set to said status.