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"SORRY, LOOKS LIKE YOU CAN'T MAKE CHANGES"

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"SORRY, LOOKS LIKE YOU CAN'T MAKE CHANGES"

I am trying to restart my xfinity service/purchase a new plan. However, whenever I try to do so I get an error message telling me I need to contact the account owner to make any changes. I AM the owner though. So I do not understand why this is happening! 

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Problem Solver

Re: "SORRY, LOOKS LIKE YOU CAN'T MAKE CHANGES"


@isismiller98 wrote:

I am trying to restart my xfinity service/purchase a new plan. However, whenever I try to do so I get an error message telling me I need to contact the account owner to make any changes. I AM the owner though. So I do not understand why this is happening! 


Are you sure that the login you're using has the Account Owner privilege?  Login and select 'Users' to see all the user logins and access levels.

Joe V
(not a Comcast employee, just another paying customer)
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Expert

Re: "SORRY, LOOKS LIKE YOU CAN'T MAKE CHANGES"


@isismiller98 wrote:

I am trying to restart my xfinity service/purchase a new plan. However, whenever I try to do so I get an error message telling me I need to contact the account owner to make any changes. I AM the owner though. So I do not understand why this is happening! 


You say you're trying to restart your service?  If you cancelled your service that account no longer exists, which is why you can't make any changes.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: "SORRY, LOOKS LIKE YOU CAN'T MAKE CHANGES"

The best thing to do in this situation is to go to xfinity.com in a private browser, and list yourself as a new customer. You'll provide your Xfinity ID information (email and mobile) tied to your existing identity, and it'll link the information and bring it along in the buyflow. You don't need to sign in to boot. See if that works.

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!