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Trouble with account creation and xfinity ID.

nathanabs8
New Poster

Trouble with account creation and xfinity ID.

Hi, I am a new xfinity customer and just recently moved to an apartment. About 5 days ago I bought one of their internet plans and created an account. Since then all I am seeing on my profile is the following message: 

"Thanks for your purchase, Nathan!

We're getting your account set up. Check back soon to track and activate your services."

 

It has been like this for 5 days with no change. I cannot find a phone number to call about this either, so I am consulting the forms. Thanks for any help.