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Transferred services - issues with showing the right account

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Transferred services - issues with showing the right account

I moved to a new address in February and ever since i "transferred" services my internet has not worked correctly..i have tried everything and so far xfinitychat has sent me like three new boxes and a tech, but to no avail my internet is still messed up..now it is saying my account is not active (even though it is because i pay every month) and it is saying that i am "offline" which i am not (i am connected as i type this) they told me there is an issue with the signal from xfinity to my home address, but they had a tech out and nothing got fixed...i have spoken with so many agents and tech support people that i am going to lose my mind...what i have asked them but they never are able to give me an answer..when i moved they kept my old address linked and i wonder if it somehow is messing the system up somehow but when i ask to change it they tell me my account is once again inactive...please help me..anyone

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Official Employee

Re: Transferred services - issues with showing the right account

Hi @Tnc505 

 

I'm PMing you for some more information.

 

Thanks

Jonathan

 

 


@Tnc505 wrote:

I moved to a new address in February and ever since i "transferred" services my internet has not worked correctly..i have tried everything and so far xfinitychat has sent me like three new boxes and a tech, but to no avail my internet is still messed up..now it is saying my account is not active (even though it is because i pay every month) and it is saying that i am "offline" which i am not (i am connected as i type this) they told me there is an issue with the signal from xfinity to my home address, but they had a tech out and nothing got fixed...i have spoken with so many agents and tech support people that i am going to lose my mind...what i have asked them but they never are able to give me an answer..when i moved they kept my old address linked and i wonder if it somehow is messing the system up somehow but when i ask to change it they tell me my account is once again inactive...please help me..anyone


 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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