Community Forum

Remove old address from my account

New Poster

Remove old address from my account

I have an old address linked to my account and I would like to remove it. I have read several other questions like this, but the answers don't work. Because the old address is for an account that is no longer active, I cannot assign a primary user to it, and I cannot unlink it. Can someone please assist?


Thank you



Official Employee

Re: Remove old address from my account

Hi @Void_Indigo can you private message me and so we can better understand the issue?

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"