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Received a fault from Identity Credential Service

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New Poster

Received a fault from Identity Credential Service

After logging into my dashboard I see an additional "linked" account I don't recognise = PROBLEM. The system won't let me UNLINK the unknown account. Also, when I try to update my cell phone number, the system texts me a verification code but when I input the code and submit, all it keeps responding is "Received a fault from Identity Credential Service". Been hapening for weeks now. 

What is the solution to the Xfinity system failing to allow the account change and cell phone update?

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Official Employee

Re: Received a fault from Identity Credential Service

Hi there, let me PM you and we'll discuss the issues with your account. Thanks!


I am an Official Comcast Employee on the Identity Product Team at HQ.
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