I am also having this exact same problem - just signed up recently and got internet installed today. Internet works, but I can't access my account on the website nor app. I can't even access any chat supports or find any number to call for help.
Xfinity or Comcast - please help us.
Hi dkdupey17, thank you for reaching out here and welcome to our forums . I would like to help with your login issue and review your username on my side. Could you please send me a private message with your full name to begin?