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Old Address Appearing as Primary

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Frequent Visitor

Old Address Appearing as Primary

There are two addresses associated to my account. One of them is current, which I set as the primary address, but there's also a seondary (old) address. This affects registering for the Roku Comcast app since it says I'm not a subscriber. 

 

Looking at the other post, it looks like I'm supposed to send a private message to one of the Comcast members on this forum, but I cannot figure out how for the life of me.

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Frequent Visitor

Re: Old Address Appearing as Primary

Hi, I was excited to see your message. But unfortunately just wasted another 10 minutes of time going in circles. My main login is linked to my old address account, with the new address showing linked and as primary. There is no option to remove an account from that linked account view - probably since my login is associated with that account number. I would really like some one on one assistance since I feel my case needs escalated intervention. 

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Official Employee

Re: Old Address Appearing as Primary

Hi @elverado 

We have now enabled the ability for you to either make primary or unlink accounts you do not want linked directly from the My Account website experience. 

 

Go here for the new experience:

https://customer.xfinity.com/#/settings/account#linked-accounts

 

If you need a guide on how to do so, here's the Help and Support article:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

 

Hope this helps, feel free to reply if you need further assistance.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Old Address Appearing as Primary

Hi @elverado , could you DM me and we'll take a look at your account?


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Old Address Appearing as Primary

Hi, Thanks for the detailed followup. It seems that since I last responded the web site experience did get updated and for the first time I was just now able to unlink my old address. So I'm all set now! Consider this issue closed out. Thanks!