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No email confirmation received

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New Poster

No email confirmation received

I recently created an account and ordered a package. I have not received confirmationof this order, so I want to make sure that it was received.

I did receive an email asking me to confirm my address, but there is no link, just a number. Everywhere I look they seem to say just click on the link, but there's no link the email.

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Official Employee

Re: No email confirmation received

Hi @shakedregev1,

 

Are you able to see the following email (this was pulled from your account history showing the email was sent). I'd suggest doing it on your phone or via another browser if possible. Order confirmation should be on it's way, says you just ordered and there may be some delay but an SMS should have been sent notifying you to be on the lookout for it.

 

ComcastJonathan_0-1599285078263.png

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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