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Looks like you cant make changes to this plan

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Regular Visitor

Looks like you cant make changes to this plan

Moved recently and had to cancel service as im staying with people who already have service. Hopefully moving again soon but when i try to choose the move/transfer service option it gives me the message in the title. At one point my account was linked to my parents but ive had it as a standalone account for awhile now. Im trying to fix this ahead of time so when i go to move everything goes smoothly
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Official Employee

Re: Looks like you cant make changes to this plan

Was that error showing up on this page?

https://www.xfinity.com/learn/moving


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Looks like you cant make changes to this plan

Yes, once i click on Get Started
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Official Employee

Re: Looks like you cant make changes to this plan

Thanks for that, did you try opening a private browser, signing in to see if the issue persists?

 

FYI if you need real-time support, please reach out to us via chat, as this is a forum and much slower 😉 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: Looks like you cant make changes to this plan

Yes, I tried incognito mode on both my desktop computer and phone and the issue persists.  This works fine, I wont be moving for a couple weeks likely, im just trying to make sure everything is ready to go when I set out to move 🙂

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Official Employee

Re: Looks like you cant make changes to this plan

Great thanks @PapaBadDad, I just reached out to some folks and we're seeing some people with the issue. 

Could you private message me the results from this link https://www.xfinity.com/buy/healthcheck/ and we'll add it to an existing ticket?


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!