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Looks like you can't make changes to this plan.

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New Poster

Looks like you can't make changes to this plan.

I closed an account last year because I was moving to housing that provided internet in their costs already. I am now moving again and need to start a new plan soon. However, since the account is closed the website doesn't allow me to do any update and always shows "Looks like you can't make changes to this plan" when I attempt to shop for a plan.

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Official Employee

Re: Looks like you can't make changes to this plan.

Hey @kfu370  can you PM me with a screenshot and your information (service address, mobile phone number, email).

 

The best solution right now is to open a private browser and not sign in, you'l lhave an opportunity later in the buyflow to link your account back to your Xfinity ID


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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