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I can't manage my account do to FLEX

Gottahavit
Regular Contributor

I can't manage my account do to FLEX

I am unable to see offers or manage my account online due to having flex on my account.

ComcastJonathan
Official Employee

Re: I can't manage my account do to FLEX

It may not be due to having Flex on your account, it may be the promotion or package that you're currently in that isn't available for a repackage digitally. I'm escalating your issue but it'll be faster for you to chat or call in for a change.


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Gottahavit
Regular Contributor

Re: I can't manage my account do to FLEX

Yes but te point its you offer account management online, and it doesn't work so I have to keep calling.  If the right answer is to return the useless flex so you account system works(really?) then so be it.

ComcastMorgan
Official Employee

Re: I can't manage my account do to FLEX

Hi, Gottahavit. Good afternoon and thank you for posting here in the Community! We apologize for the inconvenience of not being able to manage your account. We would like to offer support with going over or helping you carry out any changes you would like to make to your account. Is there anything in particular you are interested in changing on your account?


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Gottahavit
Regular Contributor

Re: I can't manage my account do to FLEX

You're missing the point completely.  I already used your chat to get my plan changed, but  I should be able to use your website.  Having a stupid flex device on my account is not an excuse for your online self service to break.

Morne
New Poster

Re: I can't manage my account do to FLEX

@ComcastMorgan I need to cancel my Flex subscription. I was told on chat that it was cancelled but this is not the case and I have already sent the device back with the inbox supplied ups shipping label. Still can’t see or manage my internet plan due to flex. Please assist if you can.